Legal & Policies

1. Acceptance of Terms

By accessing or using this website, including all content, resources, and product showcases, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must discontinue use of the website immediately.

2. Nature of Information & Mandatory Medical Disclaimer

• Informational Purpose Only: All content provided on this website—including articles, physiological explanations regarding pregnancy, respiratory wellness, exercise guides, and descriptions of the RespiPEP Positive Expiratory Pressure (PEP) device—is published solely for general educational and informational purposes.
• No Doctor-Patient Relationship: Nothing contained on this site constitutes medical diagnosis, treatment advice, clinical instruction, or a medical consultation. Using this website does not establish a healthcare provider–patient relationship.
• Consult a Healthcare Professional: Always consult your obstetrician, gynaecologist, midwife, pulmonologist, or physiotherapist prior to starting any new respiratory therapy, breathing exercise regimen, or using a medical device during pregnancy or postpartum recovery.
• Medical Emergencies: If you experience severe shortness of breath, sudden chest pain, rapid breathing at rest, dizziness, vaginal bleeding, or contractions, seek emergency medical care immediately.

3. Electronic Communications & Transactions Act (ECTA) Disclosures

In compliance with Section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA):

• Full Name: Alora Medical (Pty) Ltd
• Jurisdiction: Republic of South Africa
• Physical & Postal Address: Available upon formal request via email
• Email: info@aloramed.co.za
• Telephone / WhatsApp: +27 68 622 7803
• Primary Business: Importation, distribution, and marketing of regulated medical and healthcare devices.

4. Products, Orders & Stockists

• Retail Referrals: Where this website directs you to external stockists, pharmacies, or third-party e-commerce retailers ("Where to Buy" / "Buy Now"), your purchase, delivery, warranty, and return terms are governed directly by the respective retailer's terms of sale.
• Instructions for Use (IFU): You agree to read all official packaging, product inserts, and Instructions for Use (IFU) provided with your Alora Medical product prior to operation.

5. Intellectual Property

All material on this site—including text, graphics, logos, product names (including "RespiPEP" and "Peri-Pad"), branding, icons, and layout—is the property of Alora Medical or its licensors and is protected by South African and international copyright and trademark laws. You may not reproduce, redistribute, or commercially exploit any content without prior written permission.

6. Limitation of Liability

To the maximum extent permitted by the Consumer Protection Act 68 of 2008 (CPA):

• Alora Medical will not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from your use of, or inability to use, this website or reliance upon information provided herein.
• We do not warrant that the website will operate uninterrupted or error-free.

7. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising in connection with this website shall be subject to the exclusive jurisdiction of the South African courts.

1. Not a Substitute for Antenatal Care: RespiPEP is a non-pharmacological Positive Expiratory Pressure (PEP) device designed to support mucus clearance and respiratory muscle conditioning. It is not an oxygen delivery system, ventilator, or treatment for acute respiratory failure, pre-eclampsia, pulmonary embolism, or systemic infections.
2. Pre-Existing Conditions: If you suffer from severe asthma, cardiovascular disease, hypertension, broken ribs, pneumothorax, or placenta previa, you must obtain explicit clearance from your specialist before using positive pressure devices.
3. Device Contraindications: Cease use immediately if you experience dizziness, haemoptysis (coughing blood), chest pain, or increased uterine activity during or following use.

1. Responsible Party

Alora Medical acts as the "Responsible Party" for any personal information collected directly through this website (e.g., inquiry forms, stockist applications, WhatsApp inquiries, or contact emails).

2. Information We Collect

• Inquiry Information: Name, email address, contact telephone number, and message content submitted via contact forms or WhatsApp.
• Technical Information: IP address, browser type, operating system, pages visited, and browsing duration (collected via cookies and analytics).
• Voluntary Submissions: Professional details submitted through application channels.

3. Purpose of Processing

We collect and process your personal information only to:

• Respond to product inquiries and support requests;
• Provide details on stockists and retail locations;
• Evaluate stockist/commercial distribution applications;
• Maintain and improve website performance, security, and user experience;
• Comply with regulatory requirements under SAHPRA and South African corporate law.

4. Disclosure to Third Parties

We do not sell, rent, or trade your personal information. We may share necessary details with trusted service providers hosting our servers, analytics, or communication software (subject to strict data confidentiality agreements), or with law enforcement or statutory bodies where required by South African law.

5. Your Data Subject Rights

Under POPIA, you have the right to:

1. Access: Request confirmation of whether we hold personal records about you.
2. Correction: Request rectification of inaccurate, incomplete, or outdated personal information.
3. Deletion/Destruction: Request the deletion of records where retention is no longer authorised.
4. Objection: Object on reasonable grounds to the processing of your data.

To exercise these rights, submit your request to our Information Officer at info@aloramed.co.za.

1. What Are Cookies?

Cookies are small data files placed on your device to ensure core website operations, remember preferences, and analyse site traffic.

2. Categories of Cookies Used

• Strictly Necessary Cookies: Essential for page navigation, security, and cookie consent preferences.
• Performance & Analytics Cookies: Help us understand how visitors interact with the site (e.g., tracking visits to educational resources like /your-breathing-matters) to improve clarity and speed.
• Third-Party Integrations: Tools such as WhatsApp click-to-chat widgets or embedded media may utilise third-party tracking cookies.

3. Managing Preferences

You can manage or decline non-essential cookies via our on-screen Cookie Consent Banner at any time, or configure your web browser settings to block cookies entirely.